[Grovenet] More worries about off-shoring personal information . .. .

Thu Oct 5 17:45:10 PDT 2006

What? You mean those guys are supposed to be more honest than good ol'
Americans (like the guys at Enron or in the White House?)

Cheap and honest too? You ask a lot Bob!

Sheesh!

Ron D'Eau Claire

-----Original Message-----
From: grovenet-bounces at rdrop.com [mailto:grovenet-bounces at rdrop.com] On
Behalf Of Bob Browning
Sent: Thursday, October 05, 2006 5:13 PM
To: Grovenet
Subject: [Grovenet] More worries about off-shoring personal information . ..
.

 <http://news.com.com/2001-1_3-0.html?tag=prntfr> CNET News.com
http://www.news.com/ <http://www.news.com/2001-1_3-0.html?tag=prntfr>  

Indian call center staff sold data, TV show says 

By Andy McCue
http://news.com.com/Indian+call+center+staff+sold+data%2C+TV+show+says/2100-
7348_3-6123067.html 

Story last modified Thu Oct 05 13:38:23 PDT 2006 

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An undercover TV investigation claims to have infiltrated criminal gangs
selling thousands of U.K. credit card and passport details for as little as
$9.50 each from offshore call centers. 

The "Dispatches" documentary, shown on U.K.'s Channel 4, follows a 12-month
investigation. It included footage of middlemen offering an undercover
reporter the credit card details gleaned from Indian call centers of 100,000
U.K. bank customers. 

But Indian IT trade organization Nasscom criticized Channel 4 for refusing
to show it any of the footage before it was broadcast on Thursday evening.
It urged the program makers to cooperate in rooting out and prosecuting any
"corrupt" call center workers. 

"The whole issue of data security is a global problem," said Sunil Mehta, a
vice president at Nasscom. "There are bad apples in every industry around
the world, and these incidents happen in India and the U.K. This is not a
widespread problem in India. Security measures and practices that Indian
companies have are the best in the world." 

Mehta said in the case of recent high-profile incidents of Indian
<http://news.com.com/Indian+call+center+worker+arrested/2100-7348_3-5852487.
html?tag=nl> call center security breaches--such as that focused on bank
<http://news.com.com/International+bank+HSBC+hit+by+Bangalore+breach/2100-10
29_3-6088474.html?tag=nl> HSBC--the criminals were identified and arrested
within three weeks and are now awaiting trial. He also pointed to Indian
initiatives such as a national registry designed to vet call center and IT
workers and a regulatory
<http://news.com.com/India+to+tighten+offshoring+data+security/2100-1011_3-6
070186.html?tag=nl> body to improve the level of security in the industry. 

"India is doing all it can to stay ahead of this," Mehta said. "We need to
deal with this."

At the same time, the United Kingdom's largest private-sector trade union,
Amicus, is calling for a government committee inquiry into the security of
financial-services work being sent overseas to countries such as India. 

David
<http://dw.com.com/redir?destUrl=http%3A%2F%2Fnewsweaver.co.uk%2Famicus%2Fe_
article000551573.cfm&siteId=3&oId=/India+to+tighten+offshoring+data+security
/2100-1011_3-6070186.html&ontId=1009&lop=nl.ex> Fleming, national secretary
of Amicus, said the union has "serious concerns" about the security of
overseas call centers and that a clear business
<http://news.com.com/IT+security+rides+offshore+outsourcing+wave/2100-7355_3
-6094051.html?tag=nl> case for offshoring has yet to be made. 

"We need to look at long-term implications for the U.K. economy," Fleming
said in a statement. "To date, there is no evidence to suggest that
offshoring benefits customers. But there is evidence that shows the negative
effect of offshoring on those who lose their jobs and the existing U.K. work
forces that have to deal with dissatisfied customers." 

Andy McCue of Silicon.com
<http://dw.com.com/redir?destUrl=http%3A%2F%2Fwww.silicon.com&siteId=3&oId=/
IT+security+rides+offshore+outsourcing+wave/2100-7355_3-6094051.html&ontId=1
009&lop=nl.ex>  reported from London.

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