[Grovenet] can 100% self-checkout in stores be far behind?

[Allen Warren]

Wal-Mart's hubris is showing:
"When it comes to customer service, who needs a human touch? Not Wal-Mart’s online customers, apparently. As part of what Wal-Mart is calling its “Customer Contact Reduction” program, by next week, Walmart.com, the company’s online arm, will no longer give customers a toll-free phone number to call–or any phone number, for that matter–if they have a question. Instead, they will have to rely solely on the Wal-Mart Web site as their guide to the solution for whatever problem they might have, whether it is a question about a credit card charge or the status of an online order."
http://www.againstthewal.com/#Walmart.com_to_Customers:_Stop_Calling__
 
Allen Warren


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